In line with updated advice from the UK Government, from the 14th September we encourage all guests to adhere to the latest guidance and not meet in groups of more than six people* to help protect themselves and each other when visiting our attraction.

As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups. We will continue to monitor Government guidance closely.  

*Government exemptions are outlined here

 

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Coronavirus

Covid-19 CLOSURE – Information for Guests:

On 20th March, we announced that LEGOLAND Discovery Centre would be closed to guests until further notice. All guests with tickets booked up until 25th April have been contacted so their bookings could be rearranged. Given the continued Government restrictions and public health guidance, we are now urging all guests with tickets booked between 26th April and 4th July 2020 to rearrange their visit.
Please see the FAQs below for information about how to do this.
Please refer to our website and social media channels for further updates on re-opening. Guests with pre-booked tickets for dates when LEGOLAND Discovery Centre is closed will be able to use their tickets on any other day during 2020.


1. Why was LEGOLAND Discovery Centre closed?
The decision to close LEGOLAND Discovery Centre temporarily was based on the latest guidance from the Government in response to the Covid-19 outbreak.


2. When will LEGOLAND Discovery Centre reopen?
LEGOLAND Discovery Centre is now open!

3. Will I need to pre-book my visit?

Yes, all visits will need to be booked online in advance. This includes annual pass holders and those with promotional vouchers, flexi tickets, unused bookings from during our closure and those with complimentary tickets. You can book tickets and find out more here.

4. Will you make people wear face masks/face coverings in your gift shop and retail spaces?

Guests over the age of 11* will be required to wear a face covering/mask within any indoor space including queues, gift shops, indoor rides and indoor attractions. This advice is in line with recent updated UK Government regulations across England which will come in to place from the 8th August https://www.gov.uk/coronavirus. We are continuing to monitor this guidance closely. We encourage all our guests to help protect themselves and each other when visiting attractions.

* Children under 11 and people with certain health conditions and disabled people are exempt.  

5. I have a condition or disability; do I have to wear a face mask?

We understand that some guests may have certain health conditions and disabilities that may mean they cannot wear a face covering when visiting. If you have any concerns, please contact our customer services team at ldc.birmingham@merlinentertainments.biz before your visit to ensure we can provide the correct assistance on an individual basis.

6. Can I still visit your attraction from an area subject to local lockdown?

We ask any guests visiting our attraction from an area subject to local lockdown to follow the relevant government guidance to help protect fellow guests and our employees. Please contact Guest Services should you need to amend your booking.

More information can be found here: www.gov.uk/government/publications/local-lockdown-guidance-for-social-distancing

7. I am planning an overnight visit to your attraction and am visiting from an area subject to local lockdown, is this allowed?

The Government has issued new advice on holidays in England if you are travelling to or from an area subject to local Coronavirus restrictions. If you are affected by a local restriction, please familiarise yourself with the latest Government guidance to help protect fellow guests and our employees. Please contact Guest Services should you need to amend your booking.

 More information can be found here: www.gov.uk/guidance/guidance-on-holidays-in-areas-with-local-coronavirus-covid-19-restrictions


8. I have a booking when the attraction is closed – what can I do?
If you have booked tickets to visit LEGOLAND Discovery Centre no action is required and you do not need to contact us to arrange your future visit. Simply arrive at the attraction and present your unused ticket(s) that show the original date (between 20th March and 4th July 2020) at our admissions desk and the team will revalidate your tickets for entry on that date. Please be aware that we may experience busier periods, check our website for updates and opening times.


9. What about if my booking is after 4th July 2020?
Please understand that we are prioritising guests with bookings in the next few weeks. Any attraction tickets purchased for dates beyond 4th July 2020 will, at this time, be subject to regular terms and conditions. You can move your booking to another date, if you wish to move the date of your visit, please contact us at ldc.birmingham@merlinentertainments.biz.


10. I have booked tickets to visit for a date between 21st March and 4th July 2020, can I get a refund? (Includes promotional tickets, tickets purchased from LEGOLAND Discovery Centre and via any authorised 3rd party sellers)
If you have booked a ticket to visit LEGOLAND Discovery Centre between 21st March and 4th July 2020 your ticket will be valid for use on any date during the 2020 season. No action is required and you do not need to contact us to arrange your future visit, simply arrive at the attraction and present your unused ticket(s) that show the original date (between 21st March and 4th July 2020) at our admissions windows and the team will revalidate your tickets for entry that date.

11. I have booked tickets for a date between 21st March and 4th July and I can’t return to the attraction during 2020, what are my options?
Please contact us at ldc.birmingham@merlinentertainments.biz and the team will be happy to help as quickly as they can.

12. As the Merlin Attractions are closed until further notice, I’m not able to use my Merlin Annual Pass. I’ve already paid upfront for the year. Can I have a refund?
As our attractions are closed, we will be extending your Merlin Annual Passes to account for the period of time that our attractions are closed. We’ll be taking care of this for you, so there’s no need to get in touch with our customer service team. Your existing Passes will be automatically extended in our ticketing system – so once our attractions reopen, your Passes will scan as normal at the ticket barriers. You are not required to have your Merlin Annual Pass cards reprinted. Unfortunately, we’re unable to offer refunds to customers who have paid for the Merlin Annual Pass as this is a non-refundable product (see clause 6 in our terms and conditions www.merlinannualpass.co.uk/terms) Further information can be found here: www.merlinannualpass.co.uk/coronavirus

13. As the Merlin Attractions are closed until further notice, I’m not able to use my Merlin Membership. Can I cancel my Membership?
As our attractions are closed we will be ensuring our Merlin Members are not paying monthly for the period of time that our attractions are closed. We will be automatically freezing your Membership from the 1st April and payments will be suspended until our attractions re-open. Unfortunately as this is a 12-month contract we’re unable to cancel your Membership (see clause 27.2 in our terms and conditions https://www.merlinannualpass.co.uk/information/membershipterms).
Further information can be found here: www.merlinannualpass.co.uk/coronavirus