FAQs

Take a look through some quick answers to our most common questions below.

Need more help? Visit our Help Centre here.

Planning a visit

The attraction is suitable for all children however, it is primarily suited for 3-10 year old's. Adults must be accompanied by children to enter LEGOLAND Discovery Centre. An adult is classed as aged 18 and over. Children are classed as aged 17 and under. Children under the age of 3 do not need to buy a ticket. Adult only evenings will be planned and communicated on the website once the attraction is open.

All children must be accompanied by an adult and supervised at all times. An adult is classed as aged 18 and over. Children are classed as aged 17 and under. Children under the age of 3 do not need to buy a ticket.

We encourage families to interact together and explore their imagination and creativity through a world of open play, and therefore visits are not guided. The typical visit takes 2-3 hours.

We try to stock as many different variety of food items that can suit everyone, unfortunately we won't be able to cater for everyone. For those who have any sensitive allergies or intolerances, you are more than welcome to bring in your own food. Apologies for any inconvenience caused.

The centre has been designed with your needs in mind. We review our risk assessments and policies annually to ensure we remain as accessible as possible to all guests, including wheelchair access.


Please note that for all of our rides, guests must be able to transfer to the ride vehicle with or without carer assistance. All of our rides also require guests to be able to sit upright unaided in order to ride.
Please note ALL adults must be accompanied by a child (aged 17 and under) to visit the attraction (with the exception of Adult Nights).

We do not provide wheelchairs or strollers at our attraction.

Yes. We ensure that there are always staff members at the LEGOLAND Discovery Centre who are trained in first aid.

We are stroller friendly, with family bathrooms with diaper changing facilities.

An adult is classed as aged 18 and over. Children are classed as aged 17 and under. Children under the age of 3 do not need to buy a ticket.

Tickets for Carers
There is no disabled rate but if a member of your party is registered disabled you will be entitled to admit one free carer with them. Please ensure that you bring documentation with you on the day such as your blue badge, DLA Letter or note from a doctor or specialist. If you are booking in advance, you do not need to book a ticket for your carer.

LEGOLAND Windsor and LEGOLAND Discovery Centre are two different experiences. LEGOLAND Discovery Centre is the ultimate indoor attraction, aimed at children aged 3-10. LEGOLAND Discovery Centre is a 2-3 hour experience. The attraction has 2 rides, a 4 cinema, MINILAND, LEGO themed play areas, Master Model Builder workshops and much more.

Standard Merlin Annual Pass Holders can visit from 3rd September 2018.

LEGOLAND Discovery Centre Birmingham is not included in the list of attractions that Merlin Annual Pass holders can visit in 2018. For added value, we have extended the invite for Merlin Annual Pass holders to visit the attraction once open. VIP and Premium will be able to visit during July and August and Standard pass holders from the 3rd September. Due to the guest demand of a new attraction, we cannot extend this invite to all Merlin Annual Pass holders from our launch.

 We hope that that you appreciate that we are extending the invite to Merlin Annual Pass holders for 2018, despite it not being included in the attractions listed when purchased.

 To confirm the Merlin attractions that are part of the Annual Pass scheme are: Alton Towers Resort Theme Park, LEGOLAND® Windsor Resort Theme Park, LEGOLAND® Discovery Centre (Manchester), THORPE PARK Resort Theme Park, DreamWorks Tours Shrek's Adventure! London, Chessington World of Adventures Resort Theme Park, Madame Tussauds London, the Coca-Cola London Eye, Warwick Castle, the Blackpool Tower Attractions (the Blackpool Tower Eye, the Blackpool Circus, Jungle Jim's, SEA LIFE Blackpool, Madame Tussauds Blackpool and the Blackpool Dungeons), SEA LIFE London, Jurassic Skyline, SEA LIFE Centres & Sanctuaries based in the UK and the Dungeons (London, Edinburgh, York, Blackpool) based in the UK.

 We hope to see you from the 3rd September.

To use a promotional voucher or discount - first select tickets and open the web store. You will then see the 'promotional box' on the top menu bar. If you are using a mobile phone then you will need to select 'menu' which is on the top left and then select 'promotional code'. You will then enter the code. Please note that you will need to bring along your voucher to the attraction, otherwise your promotional discount will not be valid. 

Promotional discount is applied off our £20 walk up rate.

Neither a Standard Merlin Annual Pass nor a Premium Merlin Annual Pass will guarantee immediate entry to any Attraction or any event at any time. At Attractions or events which allocate individual time slots for entry or where pre-booking is available, Standard Merlin Passholders are required to book an available time slot or pre-book their entry in advance in order to guarantee entry to the Attraction or an event, otherwise they will not be permitted entry. Entry is always subject to the Attraction not being at full capacity. Please note that Premium Merlin Passholders may be turned away from the Attraction or the event if they have not booked in advance. Please note that all time slots are subject to availability and so to guarantee a specific time slot, booking in advance is strongly recommended. Passholders are able to book an available time slot online by visiting the website, and a small fee of £1 applies.  When any Passholder has booked a timeslot (irrespective of whether they hold a Standard Merlin Annual Pass or a Premium Merlin Annual Pass), the Attraction may ask such Passholder to leave the Attraction at the end of their allocated timeslot